Late Arrival, Fail to Attend (FTA) & Cancellation Policy

ARRIVING LATE

In order to provide a fair and timely service to all of our patients, we require that patients, who have made a booking, arrive promptly for their appointment.

Arriving late will rob you of precious treatment minutes, as each session will be finished exactly on time as a courtesy to our next patient.

We fully understand that life gets busy and sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining.

Unfortunately, arriving too late to perform the treatment may result in a cancellation/FTA (Fail to Attend) charge of $50.00.

If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with at least 48 hours notice. This allows us to schedule in a patient who may be in urgent need of care.

Our Policy On Cancellations And Failure To Attend

• When you make an appointment at Insight Dental Studio that time is reserved exclusively for you. We do not double book patients; we schedule appointments for one patient, dedicating our resources to that patient for that time slot.

  If you need to cancel your appointment:

  • Please call us on 6156 5080 or email us.

  • We require a minimum of 48 hours notice.

  We will send a reminder and confirmation SMS to you several days prior to your appointment. Please respond to this text by sms or call us to confirm or cancel your appointment. Please bear in mind that If you do not receive your reminder sms, your appointment remains your responsibility to attend or reschedule at least 48 hours in advance.

  Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. They interfere with our dental practice and create unnecessary scheduling problems for other patients.

  Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we turn away other patients to hold your appointment, any missed appointments (Fail to Attend) or cancellations with less than 24 hours notice will result in a charge. The cancellation/ Fail to Attend charge is $50.00.

• If you need to cancel your appointment within 24 hours due to illness, we will kindly reschedule your appointment and waive the cancellation fee.

  Due to the difficulty of filling last-minute cancellations, we respectfully request 24 hours notice. If this request is not fulfilled, it will be necessary to charge a $50 fee for missed appointments or last-minute cancellations. We also may reserve the right to charge the cost of the treatment upfront before making another appointment. This is only done if there are several cancellations or FTAs. Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued patients.

Thank you for understanding and co-operation with our Late Arrival, Fail to Attend and Cancellation Policy.

Call us on 6156 5080 if you need to change your appointment. Please give us at least 48 hours notice to avoid a fee.

Last updated: December 2025